Terms and Condition
You agree to be bound by the following terms and conditions that govern the use of this website - www.123etax.com (“123etax.com”).
1. You authorise Chatswood Financial Services Pty Ltd of PO Box 989, Chatswood, NSW 2057 (A.B.N. 53 161 342 203 and Registered Tax Agent No. 24632574) to review and lodge your tax return and/or departing Australian superannuation payment application (“DASP”) to the Australian Taxation Office (“ATO”) based on the information you provided and in accordance with the Australian Taxation Law.
2. You acknowledge that the standard processing time we advertise below for the processing of tax return and DASP is not a guarantee. All returns and DASPs are subject to review by 123etax.com and ATO. A tax refund and DASP may be delayed for a number of reasons such as inaccurate information, or an unusually large refund. 123etax.com is not liable for any delays:
a. Annual Income Tax Returns - 7 to 14 days;
b. Income Tax Return Amendments - 21 to 28 days
c. Early Tax Return Assessments - 42 to 56 days
d. DASPs - 60 days
e. Extended waiting periods can be expected during high volume periods
3. The 123etax.com online form is designed to be a guide for clients to accurately prepare their tax returns and/or DASP. 123etax.com will not be held responsible if the client provides false, misleading or incorrect information.
4. 123etax.com will keep customers up to date with the progress of returns via telephone or email.
5. Neither 123etax.com nor its employees guarantee that the 123etax.com website is completely free of errors. We will notify you should any errors arise during your interview or review of your tax information.
6. You will not attempt to violate the security of the 123etax.com website. This includes any attempts to download source code, propagate malicious programs or viruses, or interfere with the operation of our computer systems.
7. 123etax.com assures that your information will be kept private according to our Privacy Policy.
8. 123etax.com will not be held responsible for fees charged by local banks for the deposit of cheques and transfer of international funds.
9. The customer agrees to these Terms & Conditions when making an application to 123etax.com via the website, post, fax, email and hand written applications.
10.Terms and Conditions are occasionally updated and it is the customer’s responsibility to keep informed of any changes.
Refund Policy
Upon submission of your tax return and/or DASP, 123etax.com, under most circumstances, will not issue a refund of the fees. However, certain exceptions apply. We can issue a refund if services are not provided to you by the end of the next working day. 123etax.com may also issue a refund if you attempt to cancel your submission before services are provided. Our services are provided once we review your return information and either lodge your return or attempt to contact you via email or telephone with regard to the information on your return.
Contact Information
You can contact us by writing or email us at the address below:
123etax.com
PO Box 989
Chatswood NSW 2057
Tel: +61-2-8287-1268
Email: info@123etax.com
